Background Check Services | Client's FAQ's | cFIRST Background Checks

 a.Does your price include a 9-panel drug test?

Answer: We, at cFIRST, offer around 15 kinds of drug tests and each has its own cost. One can always customize the services and components which will be considered for the CRA, in which case, the price will vary from 5-panel to 9-panel, depending on the choices of drugs that are considered within a particular panel.

b.Does your company provide services worldwide? 

 

Answer: Yes, we take pride in announcing that cFIRST provides services across globe with 175+ countries, and have a clientele base of 2000+ organizations. We have verification partners worldwide that make our services truly seamless and prompt.

 

c.Are your processes compliant with the Fair Credit Reporting Act (FCRA)?

 

Answer: Yes, we are an organization that has been following and updating the compliant rules with the Fair Credit Reporting Act (FCRA) since the inception of the company. So far, there has been no objection from any party regarding non-compliance of norms and regulations.

 

 

d.How many calls/attempts do you make per verification (Employment, Education, References) before closing out the verification? 

 

Answer: As a Consumer Reporting Agency (CRA), we do recognize the kind of trust that is bestowed on us and therefore, we try our best to come up with decisive results. However, in some cases, we fail to gain any information relating to an on-going case pending in the court, or no-response from any University or colleges. In these cases, we try at least three more times and try to verify. Only after exhausting the chances, we are compelled to close out the verification due to non-correspondence from a particular source or entity.

 

2.Candidate FAQ's 

 

a.What causes a red flag on a background check?

Answer: A background check verification consists of multiple components like past employment records, criminal records, SSN Verification, Academic Qualifications, et al. If a candidate fails to substantiate on any of these components, resulting in non-verification or data mismatch, the candidate will be red-flagged by the background verification check company.

b.Can an employer fire you after they hired you because of a background check?

Answer: cFIRST is a Consumer Reporting Agency that does not promote or demote any candidate. We do not have any personal relationship with the candidates except their documents are handed over to us by their prospective employers to conduct the verification procedure. If a candidate is found red-flagged, the entire discretion lies with the employer or the hiring authority to decide if the candidate must be hired or not. We do not have a role to play in the process of decision-making once the verification is over.

 

c.How do Background Checks Benefit Employees?

 

Answer: A successful verification of data provided by a candidate or employees can help him gain immense truth and faith of the hiring authority. Apart from that, it also helps in maintaining a harmonious work environment to ensure no criminal activity takes place. It also ensures the confidentiality of the company’s data from meeting a point of breach.

 

d.Does HR call previous employers?

Answer: Once the process of consumer reporting is entrusted on us, the company can rest assured about the further procedure. Our team takes the responsibility to call up the previous employers of the candidates and verify with each of them before submitting the report.

e.Will, I Get Hired if I Have a Criminal Record?  

 

Answer: As previously stated, cFIRST Background Checks LLP is only a consumer reporting agency that does not promote or demote any particular candidate. The decision to hire a candidate lies entirely with the hiring authority or company that had received the job application in the first place.

 

3.BGV Related FAQ's

 

a.Do we have access to all of your senior management personnel whenever needed to call direct?

Answer: Yes, although cFIRST Background Checks is a smooth-running agency, we ensure that there is no hierarchy that is followed so far as the customer services are concerned. While we do have a large team of competent individuals, if one needs to contact a person from the senior management level, one can always do that.

b.What information do I need from a candidate to run a background check? 

 

Answer: Ideally, the past academic certificates and degrees, Passport, SSN, Driver’s Licence and past employment documents like Appointment Letter or Letter of Release are required to conduct a successful background check on a particular candidate.

 

c.Which states follow the 7-year rule background checks? 

Answer: While it usually depends on the particular industry or the job role that decide whether 7-year rule of background checks would be followed or not, the states of California, Colorado, Kansas, Maryland, Massachusetts, Montana, Nevada, New Hampshire, New Mexico, New York, Texas, and Washington, follow the same rule as well, irrespective of the industry or the job profile.

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